Legal
Privacy Policy
Last updated: April 2026
Introduction
TicketCat is a Ghanaian event ticketing platform operated by TicketCat. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile application.
By creating an account or purchasing a ticket, you agree to this Privacy Policy.
Information We Collect
a) Account Information
Full name
Phone number (normalized to +233XXXXXXXXX format)
Email address
Profile photo (optional)
b) Transaction Information
Tickets purchased, including event name, ticket type, and quantity
Payment method (MTN Mobile Money, Vodafone Cash, AirtelTigo Money, or card)
Payment amounts in Ghana Cedis (GHS)
Transaction timestamps and reference numbers
P2P marketplace activity — listings you create or purchase, including buyer and seller identifiers, asking price, and sale timestamp (retained for dispute resolution)
c) Device Information
Device push notification token (for sending you ticket confirmations and event alerts)
Device type and operating system (for app compatibility)
d) Usage Information
Events browsed and searched
Tickets scanned (for event entry verification)
App activity logs
How We Use Your Information
Information about you is used to:
Process ticket purchases and issue your tickets
Send you ticket confirmation via push notification, in-app message, or SMS
Verify your identity at event entry via QR code scan
Send you critical event updates (cancellations, reschedulements, venue changes) via SMS or push notification
Deliver blast messages from event organizers to ticket holders of their events (all messages are reviewed by TicketCat before delivery)
Prevent fraud and ensure platform security
Comply with applicable Ghanaian laws and Ghana Revenue Authority (GRA) requirements
Payment Processing
All payments are processed securely through Paystack. TicketCat does not store your full card or mobile money credentials. Payment data is handled in accordance with Paystack's Privacy Policy.
Ticket prices and fees are denominated in Ghana Cedis (GHS). A service fee is applied to each ticket purchase; this fee is displayed before you confirm payment.
SMS and Push Notifications
We use Arkesel (a Ghana-based SMS provider) to send you critical messages such as:
Ticket purchase confirmations
Event cancellation or reschedulement alerts
One-time passwords (OTPs) for verification
Blast messages from event organizers to their ticket holders
Push notifications are sent via Expo Push Notification Service. You may disable push notifications in your device settings at any time; however, disabling them may mean you miss important event updates.
Organizers may send short announcement messages (up to 120 characters) to all ticket holders for their events via TicketCat's blast feature. All blast messages are reviewed by TicketCat before delivery.
Ticket Transfers and P2P Marketplace
Ticket transfers and P2P marketplace transactions are processed securely on our servers. Transfer and sale history — including buyer identity, seller identity, sale price, and timestamps — is maintained for fraud prevention and dispute resolution. The original buyer's identity is retained in our records even after a transfer or resale.
Data Sharing
We do not sell your personal data. We share your data only with:
Paystack (payment processing)
Arkesel (SMS delivery)
Expo (push notifications)
Resend (transactional email)
Event organizers — limited to attendee list data for events you have purchased tickets to
Law enforcement or regulatory bodies, when required by Ghanaian law
Data Retention
We retain your account and transaction data for a minimum of 5 years to comply with Ghanaian financial recordkeeping requirements. You may request deletion of your account; however, transaction records may be retained as required by law.
Security
We implement industry-standard security measures including encrypted data transmission (HTTPS), Row-Level Security (RLS) on our database, and server-side-only processing for sensitive operations such as ticket transfers and payments.
Children's Privacy
TicketCat is not intended for users under the age of 13. We do not knowingly collect personal data from children.
Your Rights
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your account (subject to legal retention requirements)
Opt out of marketing communications
To exercise these rights, contact us at privacy@ticketcat.app.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via push notification or in-app message. Continued use of the app after changes constitutes acceptance of the updated policy.