Terms of Service

By downloading, registering, or using the TicketCat mobile application, you agree to be bound by these Terms of Service. If you do not agree, do not use the app.

TicketCat is a Ghanaian event ticketing platform that connects event attendees with event organizers. We facilitate ticket sales but are not the organizer of events listed on the platform.

You must be at least 13 years old to use TicketCat. By using the app, you confirm that you meet this requirement.

a) Pricing and Fees

All ticket prices are displayed in Ghana Cedis (GHS). A service fee is added to each ticket and is shown clearly before you confirm payment. Prices are inclusive of any applicable taxes unless stated otherwise.

b) Service Fee Structure

TicketCat charges organizers a commission on ticket sales. The fee is absorbed into the ticket price where applicable. Specific fee rates are disclosed to organizers at the point of listing.

c) Payment Methods

We accept MTN Mobile Money, Vodafone Cash, AirtelTigo Money, and debit/credit cards via Paystack. You authorize us to charge the selected payment method for the total amount shown at checkout.

d) Confirmation

Upon successful payment, you will receive a ticket with a unique event-prefixed code (e.g. AF-XXXXXXXX). This code is your proof of entry. Keep it private — sharing it may allow someone else to use your ticket.

You may transfer a ticket to another TicketCat user through the in-app transfer feature. Transfers are processed on our servers and are final. Once a transfer is completed:

Transfers are subject to event organizer policies. Some events may restrict transfers.

a) Listing a Ticket

You may list a ticket you own for resale through the TicketCat marketplace. By listing, you confirm you are the legitimate owner and that the ticket has not been used, transferred, or otherwise invalidated.

b) Seller Fees

TicketCat deducts a platform commission of 10% of the listing price from the seller's payout, with a minimum fee of GH₵ 5. The buyer pays the full asking price with no additional buyer-side fee.

c) Wallet Purchases

Buyers may purchase P2P listings using their TicketCat wallet balance. The transaction is instant and final — the ticket is transferred immediately and the asking price is debited from the buyer's wallet.

d) Finality of Sales

All P2P marketplace sales are final. TicketCat retains a record of the buyer identity, seller identity, sale price, and sale timestamp for dispute resolution purposes.

e) Price Limits

Listings must respect the price floor set by the event organizer. TicketCat reserves the right to remove listings that violate pricing rules or appear fraudulent.

TicketCat provides two types of blast messaging for organizers. All blast messages are limited to 120 characters, capped at one send per 24-hour period, and reviewed by TicketCat before delivery.

a) Ticket Holder Blasts

Organizers may send direct messages to all ticket holders for their specific event. Each organizer is allocated 3 ticket holder blast slots per event, included at no charge. These are intended for relevant event updates — schedule changes, venue updates, last-minute announcements, and similar.

b) General Blasts

Organizers may also send a general blast to all TicketCat users across the platform. A fee applies per general blast, payable via Paystack. Blasts rejected for content violations are refunded.

c) Organizer Responsibilities

Organizers are solely responsible for the accuracy and appropriateness of all blast messages. Attendees who purchase a ticket agree to receive ticket holder blasts for that event.

d) Prohibited Message Content

Blast messages may not contain:

a) Attendee-Initiated Cancellations

Ticket purchases are generally non-refundable once payment is confirmed, unless the event is cancelled or significantly changed by the organizer.

b) Organizer-Initiated Cancellations

If an event is cancelled by the organizer, TicketCat will facilitate refunds in accordance with the organizer's refund policy. Refunds will be processed to your original payment method.

c) Event Changes

If an event is rescheduled or significantly changed, TicketCat will notify you via SMS or push notification. Refund eligibility in such cases is determined by the organizer's policy.

Listing a free event on TicketCat may be subject to a listing fee as determined by the organizer's account tier. Attendees pay nothing for free event tickets; however, TicketCat may collect basic registration information for free events.

Event organizers are solely responsible for:

TicketCat is a platform intermediary and is not liable for organizer conduct.

You may not:

Violations may result in account suspension, ticket invalidation, and referral to law enforcement.

All content on the TicketCat platform, including the app design, logo, and codebase, is the property of TicketCat. You may not reproduce, distribute, or create derivative works without our written permission.

To the maximum extent permitted by Ghanaian law, TicketCat is not liable for:

These Terms are governed by the laws of the Republic of Ghana. Any disputes shall be subject to the jurisdiction of Ghanaian courts.

We may update these Terms from time to time. We will notify you of material changes via push notification or in-app message. Continued use of the app constitutes acceptance of the updated Terms.